FloorTech Solutions receives numerous customer queries daily, ranging from service inquiries to troubleshooting requests. To manage these efficiently, the company uses Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and suggest replies based on patterns and commonalities, significantly reducing response time.
The company also utilizes Deskhero's knowledge base feature, which is powered by AI. This feature automatically generates articles from word, powerpoint, or pdf files uploaded by the company. These articles serve as a self-help resource for customers, reducing the load on the customer support team.
Deskhero's website scraping feature is another tool FloorTech Solutions uses. It scrapes data from the company's website and other relevant sources, providing the support team with up-to-date information to assist customers effectively.
Additionally, the comprehensive search bar powered by AI enhances the support team's efficiency. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to find relevant content quickly.
Finally, the REST API allows FloorTech Solutions to integrate Deskhero with their existing systems, ensuring seamless operations. The AI capabilities of Deskhero have not only improved the company's customer support efficiency but also enhanced customer satisfaction.
How does the AI-powered knowledge base work?
The AI-powered knowledge base in Deskhero uses advanced algorithms to generate articles from uploaded files like Word, PowerPoint, or PDF. These articles serve as a self-help resource for customers.
What is the benefit of the website scraping feature?
The website scraping feature provides the support team with up-to-date information from the company's website and other relevant sources. This helps them assist customers more effectively.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to find relevant content quickly. This enhances the search results and reduces the time taken to find information.
* This article provides an example of how a fictive company in the Floor Covering Installation and Removal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
