CarpetMasters handles a high volume of customer queries daily. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and suggest replies, significantly speeding up response times.
The company also makes use of Deskhero's AI-powered knowledge base. This feature generates articles from uploaded files, serving as a self-service portal for customers and reducing the workload on the helpdesk team.
CarpetMasters leverages Deskhero's website scraping feature, which gathers data from the company's website and other relevant sources. This provides the helpdesk team with the most recent information to assist customers more effectively.
Furthermore, the AI-powered comprehensive search bar enhances the helpdesk team's productivity. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to deliver relevant content swiftly.
Lastly, CarpetMasters integrates Deskhero with their existing systems through the REST API, ensuring smooth operations. The AI capabilities of Deskhero have not only improved the company's helpdesk efficiency but also increased customer satisfaction.
How does the AI-powered ticket management work?
The AI capabilities of Deskhero analyze previous tickets and suggest replies based on patterns and commonalities. This significantly speeds up response times.
What is the advantage of the AI-powered knowledge base?
The AI-powered knowledge base serves as a self-service portal for customers. It generates articles from uploaded files, reducing the workload on the helpdesk team.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to deliver relevant content swiftly. This enhances the search results and reduces the time taken to find information.
* This article provides an example of how a fictive company in the Floor Covering Installation and Removal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
