FlooringPro deals with numerous customer queries every day. To handle these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and suggest replies, greatly reducing response time.
The company also employs Deskhero's AI-powered knowledge base. This feature generates articles from uploaded files, serving as a self-help resource for customers and reducing the pressure on the customer support team.
FlooringPro takes advantage of Deskhero's website scraping feature, which scrapes data from the company's website and other relevant sources. This provides the support team with the latest information to assist customers more effectively.
Moreover, the AI-powered comprehensive search bar boosts the support team's productivity. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to find relevant content quickly.
Lastly, FlooringPro integrates Deskhero with their existing systems via the REST API, ensuring seamless operations. The AI capabilities of Deskhero have not only improved the company's customer support efficiency but also enhanced customer satisfaction.
How does the AI-powered ticket management work?
The AI capabilities of Deskhero analyze previous tickets and suggest replies based on patterns and commonalities. This greatly reduces response time.
What is the benefit of the AI-powered knowledge base?
The AI-powered knowledge base serves as a self-help resource for customers. It generates articles from uploaded files, reducing the pressure on the customer support team.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to find relevant content quickly. This boosts the search results and reduces the time taken to find information.
* This article provides an example of how a fictive company in the Floor Covering Installation and Removal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
