ScreedGenius uses Deskhero's structured data lists and custom fields to categorize and manage customer inquiries. This allows them to prioritize and respond to tickets more efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, reducing the time spent on each ticket.
With Deskhero's user groups feature, ScreedGenius has created specialized teams to handle different types of inquiries. The AI capabilities of Deskhero assist these teams by providing relevant information from the knowledge base, uploaded files, and scraped website data.
ScreedGenius uses Deskhero's kanban board to visually track the progress of each ticket. The AI capabilities of Deskhero enhance this feature by predicting potential bottlenecks and suggesting solutions based on past data.
ScreedGenius uses Deskhero's comprehensive search bar to quickly find relevant information. The AI capabilities of Deskhero improve the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and other sources.
Finally, ScreedGenius uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation.
How does Deskhero help in managing customer inquiries at ScreedGenius?
Deskhero uses structured data lists and custom fields to categorize and manage customer inquiries at ScreedGenius. This allows for efficient prioritization and response to tickets. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, reducing the time spent on each ticket.
How does Deskhero's AI enhance the kanban board feature at ScreedGenius?
The AI capabilities of Deskhero enhance the kanban board at ScreedGenius by predicting potential bottlenecks and suggesting solutions based on past data.
How does Deskhero's AI improve the search results at ScreedGenius?
Deskhero's AI improves the search results at ScreedGenius by using OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find the most relevant information.
* This article provides an example of how a fictive company in the Floor laying, screeding and tiling services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
