Flooring Solutions Ltd. receives a high volume of customer inquiries and support requests daily. With Deskhero's AI-powered ticket management system, they were able to categorize and prioritize these tickets effectively, ensuring that urgent issues are addressed promptly.
The company also used Deskhero's AI to generate suggested replies based on previous tickets and knowledge base articles. This not only improved the efficiency of their support team but also ensured consistent and accurate responses to customer inquiries.
Additionally, Flooring Solutions used Deskhero's AI to enhance their search bar, making it more intuitive and capable of understanding complex queries. This allowed their customers to find solutions to their problems faster, reducing the number of tickets raised.
Deskhero's website scraping feature also proved invaluable to Flooring Solutions. The AI was able to identify and extract relevant information from various sources, keeping their knowledge base up-to-date with the latest product information and installation techniques.
Finally, Flooring Solutions leveraged Deskhero's REST API to integrate their existing systems with the platform. This ensured a seamless transition for their support team and customers, while also allowing them to take full advantage of Deskhero's AI capabilities.
How did Deskhero's AI help Flooring Solutions manage their tickets?
Deskhero's AI helped Flooring Solutions categorize and prioritize their tickets effectively, ensuring that urgent issues are addressed promptly.
How did Deskhero's AI improve the efficiency of Flooring Solutions' support team?
Deskhero's AI improved the efficiency of Flooring Solutions' support team by generating suggested replies based on previous tickets and knowledge base articles, ensuring consistent and accurate responses to customer inquiries.
How did Flooring Solutions use Deskhero's website scraping feature?
Flooring Solutions used Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and installation techniques. The AI was able to identify and extract relevant information from various sources.
* This article provides an example of how a fictive company in the Flooring/Tile Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
