TileMaster Inc. has a vast knowledge base consisting of installation guides, product manuals, and troubleshooting documents. With Deskhero's AI capabilities, they were able to convert these documents into structured data lists and custom fields. This made it easier for their support team to find relevant information quickly and efficiently.
The company also used Deskhero's AI to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduced the time spent by their support team on each ticket, improving their overall productivity.
Deskhero's AI also enhanced TileMaster's search bar, making it more intuitive and capable of understanding complex queries. This allowed their customers to find solutions to their problems faster, reducing the number of tickets raised.
Furthermore, TileMaster used Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and installation techniques. The AI was able to identify and extract relevant information from various sources, ensuring that their knowledge base always had the most current and accurate information.
Finally, TileMaster leveraged Deskhero's REST API to integrate their existing systems with the platform. This ensured a seamless transition for their support team and customers, while also allowing them to take full advantage of Deskhero's AI capabilities.
How did Deskhero's AI improve TileMaster's customer support efficiency?
Deskhero's AI improved TileMaster's customer support efficiency by generating suggested replies based on previous tickets and knowledge base articles, reducing the time spent by their support team on each ticket.
How did Deskhero's AI enhance TileMaster's search bar?
Deskhero's AI enhanced TileMaster's search bar by making it more intuitive and capable of understanding complex queries. This allowed their customers to find solutions to their problems faster, reducing the number of tickets raised.
How did TileMaster use Deskhero's website scraping feature?
TileMaster used Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and installation techniques. The AI was able to identify and extract relevant information from various sources.
* This article provides an example of how a fictive company in the Flooring/Tile Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
