FluidTech Services handles a multitude of customer queries and service requests daily. With Deskhero's advanced AI capabilities, they can now generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This not only improves response time but also ensures that customers receive accurate and consistent information.
Deskhero's AI-powered search bar has revolutionized the way FluidTech's support team finds information. Leveraging OpenAI Embeddings, the search bar provides enhanced search results, enabling the team to quickly locate relevant information from a vast repository of previous tickets, manuals, policies, and scraped website data.
FluidTech frequently updates its manuals and policies, which are often in Word, PowerPoint, or PDF formats. With Deskhero, they can automatically generate knowledge base articles from these files, saving the team significant time and effort.
Deskhero's custom fields and structured data lists allow FluidTech to effectively categorize and prioritize tickets. The Kanban board offers a visual representation of the ticket workflow, making it easier for the team to manage and track progress.
FluidTech also utilizes Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI-enhanced customer support system has significantly improved FluidTech's service quality and customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant content to generate suggested replies. This reduces the time spent by the support team in crafting responses, thereby improving response time.
How does Deskhero help in managing and tracking tickets?
Deskhero provides features like custom fields and structured data lists for effective categorization and prioritization of tickets. The Kanban board offers a visual representation of the ticket workflow, aiding in better management and tracking.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Design, installation, and maintenance services for fluid power equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
