AquaDynamics Inc. deals with a wide range of customer queries and service requests every day. With Deskhero's advanced AI capabilities, they can now automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This not only improves response time but also ensures that customers receive accurate and consistent information.
Deskhero's AI-powered search bar has transformed the way AquaDynamics' support team accesses information. By leveraging OpenAI Embeddings, the search bar provides enhanced search results, enabling the team to quickly find relevant information from the vast repository of previous tickets, manuals, policies, and scraped website data.
AquaDynamics frequently updates its manuals and policies, which are often in Word, PowerPoint, or PDF formats. With Deskhero, they can automatically generate knowledge base articles from these files, saving the team significant time and effort.
Deskhero's custom fields and structured data lists enable AquaDynamics to effectively categorize and prioritize tickets. The Kanban board provides a visual representation of the ticket workflow, making it easier for the team to manage and track progress.
AquaDynamics also leverages Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI-enhanced customer support system has significantly improved AquaDynamics' service quality and customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant content to generate suggested replies. This reduces the time spent by the support team in crafting responses, thereby improving response time.
How does Deskhero help in managing and tracking tickets?
Deskhero provides features like custom fields and structured data lists for effective categorization and prioritization of tickets. The Kanban board offers a visual representation of the ticket workflow, aiding in better management and tracking.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
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