HydroFlow Solutions receives a high volume of customer queries daily, ranging from installation instructions to troubleshooting complex equipment issues. With Deskhero's advanced AI capabilities, they can now automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This not only reduces the response time but also ensures consistent and accurate information is provided to the customers.
The AI-powered search bar in Deskhero has significantly improved the efficiency of HydroFlow's support team. By leveraging OpenAI Embeddings, the search bar provides enhanced search results, enabling the team to quickly find relevant information from the vast repository of previous tickets, manuals, policies, and scraped website data.
Deskhero's AI capabilities also extend to the creation of knowledge base articles. HydroFlow frequently updates its manuals and policies, which are often in Word, PowerPoint, or PDF formats. Deskhero can automatically generate knowledge base articles from these files, saving the team considerable time and effort.
With Deskhero's custom fields and structured data lists, HydroFlow can categorize and prioritize tickets effectively. The Kanban board provides a visual representation of the ticket workflow, making it easier for the team to manage and track progress.
HydroFlow also leverages Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI-enhanced customer support system has significantly improved HydroFlow's service quality and customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant content to generate suggested replies. This reduces the time spent by the support team in crafting responses, thereby improving response time.
How does Deskhero help in managing and tracking tickets?
Deskhero provides features like custom fields and structured data lists for effective categorization and prioritization of tickets. The Kanban board offers a visual representation of the ticket workflow, aiding in better management and tracking.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Design, installation, and maintenance services for fluid power equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
