PrintFly deals with a large volume of customer queries every day. They use Deskhero's ticket management system to handle these queries efficiently. Deskhero's AI capabilities analyze the tickets and suggest replies based on previous tickets and knowledge base articles, significantly improving the speed and accuracy of responses.
PrintFly also uses Deskhero's user groups feature to assign tickets to the appropriate support teams. This ensures that each query is handled by the team best equipped to resolve it, improving the quality of support and customer satisfaction.
The company has a comprehensive knowledge base, including policy documents and manuals. Deskhero's AI capabilities convert these documents into OpenAI Embeddings and use them to enhance search results and generate suggested replies. This makes the knowledge base more accessible and helps the support team provide accurate responses.
PrintFly also leverages Deskhero's website scraping feature. The AI scrapes relevant data from the company's website and uses it to inform the suggested replies, making them more relevant and accurate.
Finally, PrintFly uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing the overall efficiency of their customer support operations.
How does Deskhero's AI capabilities help in improving the accuracy of responses?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets and knowledge base articles. This helps in providing accurate responses to customer queries.
How does Deskhero's AI make the knowledge base more accessible?
Deskhero's AI converts the documents in the knowledge base into OpenAI Embeddings. These embeddings are used to enhance the search results and generate suggested replies, making the knowledge base more accessible.
How does Deskhero's website scraping feature enhance the relevance of replies?
Deskhero's AI scrapes relevant data from the company's website and uses it to inform the suggested replies. This makes the replies more relevant and accurate.
* This article provides an example of how a fictive company in the Flyer Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
