FlyerFusion receives a multitude of customer queries every day. They use Deskhero's ticket management system to manage these queries effectively. Deskhero's AI capabilities analyze the tickets and suggest replies based on previous tickets and knowledge base articles, significantly improving the response time and quality.
FlyerFusion also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and importance. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
The company has an extensive knowledge base, including policy documents and manuals. Deskhero's AI capabilities convert these documents into OpenAI Embeddings and use them to enhance search results and generate suggested replies. This not only makes the knowledge base more accessible but also helps the support team in providing accurate responses to customer queries.
FlyerFusion also leverages Deskhero's website scraping feature. The AI scrapes relevant data from the company's website and uses it to inform the suggested replies, making them more context-specific and accurate.
Finally, FlyerFusion uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing the overall efficiency of their customer support operations.
How does Deskhero's AI capabilities help in improving response time?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to draft responses, thereby improving the overall response time.
How does Deskhero's AI enhance the accessibility of the knowledge base?
Deskhero's AI converts the documents in the knowledge base into OpenAI Embeddings. These embeddings are used to enhance the search results and generate suggested replies, making the knowledge base more accessible.
How does Deskhero's website scraping feature enhance the accuracy of replies?
Deskhero's AI scrapes relevant data from the company's website and uses it to inform the suggested replies. This makes the replies more context-specific and accurate.
* This article provides an example of how a fictive company in the Flyer Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
