FlyerMaster receives hundreds of customer queries daily regarding their flyer printing services. They use Deskhero's ticket management feature to organize these queries effectively. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets and knowledge base articles, significantly reducing the response time.
FlyerMaster also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and importance. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
The company has a vast knowledge base, including manuals and policy documents. Using Deskhero's AI capabilities, these documents are converted into OpenAI Embeddings and used to enhance search results and generate suggested replies. This not only makes the knowledge base more accessible but also helps the support team in providing accurate responses to customer queries.
FlyerMaster has also benefited from Deskhero's website scraping feature. The AI scrapes relevant data from the company's website and uses it to inform the suggested replies, making them more context-specific and accurate.
Finally, FlyerMaster uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing the overall efficiency of their customer support operations.
How does Deskhero's AI capabilities help in reducing response time?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to draft responses, thereby reducing the overall response time.
How does Deskhero's AI enhance the search results?
Deskhero's AI converts the documents in the knowledge base into OpenAI Embeddings. These embeddings are used to enhance the search results, making them more accurate and relevant.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes relevant data from the company's website and uses it to inform the suggested replies. This makes the replies more context-specific and accurate.
* This article provides an example of how a fictive company in the Flyer Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
