Beverage Bliss Holdings manages multiple brands under its umbrella, each with its own unique customer base and support needs. The company uses Deskhero's user groups feature to segment their customer support teams by brand, ensuring that each team has the specialized knowledge needed to assist their specific customers.
With Deskhero's tickets management and kanban board features, Beverage Bliss can efficiently track, manage, and resolve customer queries. The platform's advanced AI capabilities further enhance this process by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI capabilities of Deskhero use these embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries, improving customer satisfaction and freeing up support staff to handle more complex issues.
Deskhero's comprehensive search bar, powered by AI, provides Beverage Bliss's support teams with quick and easy access to relevant information. Whether they're looking for a specific ticket, a knowledge base article, or data from a scraped website, the AI-enhanced search function delivers accurate results in seconds.
Finally, Beverage Bliss uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support teams. This integration, combined with the platform's advanced AI capabilities, enables Beverage Bliss to provide efficient, high-quality customer support across all their brands.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, speeding up the response time and improving customer satisfaction.
How does the AI-enhanced search function work?
Deskhero's comprehensive search bar uses advanced AI to deliver accurate results in seconds. It searches through tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems, creating a seamless workflow for customer support teams.
* This article provides an example of how a fictive company in the Food and Beverage Production Holding Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
