Green Course Catering uses Deskhero's AI capabilities to manage and sort customer queries. The AI analyzes the content of incoming queries and categorizes them based on their nature and urgency. This helps the customer service team to address the most critical issues first, improving overall response times.
The company also leverages Deskhero's knowledge base feature, which is powered by AI. The system automatically generates articles from previous queries, uploaded files like menus, policies, and scraped website data. This provides a robust and continually updated resource for both the customer service team and customers.
Deskhero's AI-powered search bar is another vital tool for Green Course Catering. The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous queries, and other resources. This enhances the search results, making it easier for the customer service team to find the information they need quickly.
Furthermore, the AI capabilities extend to generating suggested replies for the customer service team. By analyzing the context of the queries and the available resources, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of service.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of Green Course Catering's customer service, leading to higher customer satisfaction rates.
How does Deskhero's AI sort customer queries?
Deskhero's AI analyzes the content of incoming queries and categorizes them based on their nature and urgency. This helps the customer service team to address the most critical issues first, improving overall response times.
How does the AI-enhanced search bar work?
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous queries, and other resources. This enhances the search results, making it easier for the customer service team to find the information they need quickly.
How does Deskhero's AI generate suggested replies?
By analyzing the context of the queries and the available resources, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of service.
* This article provides an example of how a fictive company in the Food and Beverage Services for golf courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
