Fairway Refreshments uses Deskhero's AI capabilities to manage and prioritize support tickets. The AI analyzes the content of incoming tickets and categorizes them based on urgency and topic. This allows the support team to address critical issues promptly and efficiently.
The company also utilizes Deskhero's knowledge base feature, which is enriched by AI. The system automatically generates articles from previous tickets, uploaded files like policies, manuals, presentations, and scraped website data. This provides a comprehensive and continually updated resource for both the support team and customers.
Deskhero's AI-powered search bar is another crucial tool for Fairway Refreshments. The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and other resources. This enhances the search results, making it easier for the support team to find the information they need.
Moreover, the AI capabilities extend to generating suggested replies for the support team. By analyzing the context of the tickets and the available resources, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of support.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of Fairway Refreshments' customer support, leading to higher customer satisfaction rates.
How does Deskhero's AI prioritize support tickets?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on urgency and topic. This allows the support team to address critical issues promptly and efficiently.
How does the AI-enhanced search bar work?
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and other resources. This enhances the search results, making it easier for the support team to find the information they need.
How does Deskhero's AI generate suggested replies?
By analyzing the context of the tickets and the available resources, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of support.
* This article provides an example of how a fictive company in the Food and Beverage Services for golf courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
