StadiumBites receives a high volume of customer inquiries regarding menu options, special dietary needs, and location-specific services. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI can provide accurate and up-to-date responses to customer inquiries.
StadiumBites has also leveraged Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on factors like event date, urgency, and type of inquiry. This has improved their workflow and ensured timely responses to all tickets.
With the help of Deskhero's REST API, StadiumBites has integrated their existing systems with Deskhero, enabling seamless data exchange and enhancing overall efficiency.
Finally, the comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly, further improving their productivity.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries, significantly reducing the time taken to respond.
How does Deskhero ensure the accuracy of its AI responses?
Deskhero uses website scraping to keep the knowledge base updated with the latest information, ensuring that the AI provides accurate responses.
How does Deskhero's REST API enhance efficiency?
Deskhero's REST API allows for seamless integration with existing systems, enabling efficient data exchange and overall workflow improvement.
* This article provides an example of how a fictive company in the Food and Beverage Services at Sports Arenas & Stadiums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
