ArenaRefresh uses Deskhero's AI capabilities to manage a large number of customer inquiries about food options, promotional offers, and service locations. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing the workload of the customer support team.
The company also uses Deskhero's kanban board feature to visualize their workflow and track the progress of each ticket. This has improved their team's productivity and ensured that no ticket is overlooked.
ArenaRefresh has customized Deskhero's user groups feature to create teams based on different sports events. This has helped them manage event-specific inquiries more efficiently.
By leveraging Deskhero's custom email domains, ArenaRefresh has been able to maintain a professional image in their communications. The AI capabilities of Deskhero also enhance the search results, making it easier for the support team to find relevant information.
Finally, the company uses Deskhero's REST API to integrate their existing systems with Deskhero, enhancing data exchange and overall operational efficiency.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses data from previous tickets and knowledge base articles to suggest replies to new inquiries, reducing the workload of the customer support team.
How does Deskhero's kanban board feature improve productivity?
The kanban board helps visualize the workflow and track the progress of each ticket, ensuring that no inquiry is overlooked and improving team productivity.
How does Deskhero's REST API enhance operational efficiency?
Deskhero's REST API allows for seamless integration with existing systems, enabling efficient data exchange and overall operational improvement.
* This article provides an example of how a fictive company in the Food and Beverage Services at Sports Arenas & Stadiums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
