GameDayGourmet uses Deskhero's AI capabilities to handle a high volume of customer inquiries about menu items, special offers, and service locations. The AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI can provide accurate and current responses to customer inquiries.
GameDayGourmet has leveraged Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on factors like event date, urgency, and type of inquiry. This has improved their workflow and ensured timely responses to all tickets.
With the help of Deskhero's REST API, GameDayGourmet has integrated their existing systems with Deskhero, enabling seamless data exchange and enhancing overall efficiency.
Finally, the comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly, further improving their productivity.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries, significantly reducing the time taken to respond.
How does Deskhero ensure the accuracy of its AI responses?
Deskhero uses website scraping to keep the knowledge base updated with the latest information, ensuring that the AI provides accurate responses.
How does Deskhero's REST API enhance efficiency?
Deskhero's REST API allows for seamless integration with existing systems, enabling efficient data exchange and overall workflow improvement.
* This article provides an example of how a fictive company in the Food and Beverage Services at Sports Arenas & Stadiums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
