FreshMart receives hundreds of customer queries daily, ranging from product availability to delivery issues. By integrating Deskhero, they have been able to efficiently manage and respond to these tickets. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
With Deskhero's AI capabilities, FreshMart has also been able to automate the generation of knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. This has not only saved time but also improved the quality and relevance of their knowledge base.
The advanced search feature powered by AI has made it easier for FreshMart's support team to find relevant content quickly. The AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance search results.
Deskhero's custom fields and user groups features have allowed FreshMart to structure their customer support more effectively. They can now categorize tickets based on their nature and assign them to specific user groups, ensuring faster resolution.
By leveraging Deskhero's AI capabilities, FreshMart has been able to significantly improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This helps in reducing response times and improving the efficiency of ticket management.
How does Deskhero enhance the search feature?
Deskhero's search feature is powered by AI that uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance search results. This makes it easier to find relevant content quickly.
How does Deskhero improve the quality of the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. This not only saves time but also improves the quality and relevance of the knowledge base.
* This article provides an example of how a fictive company in the Food and beverage stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
