BeverageBox deals with a high volume of customer queries related to order status, product details, and delivery schedules. By integrating Deskhero, they have managed to streamline their ticket management process. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, enabling quicker responses.
Deskhero's AI capabilities have also allowed BeverageBox to automate the creation of knowledge base articles from different formats like word, powerpoint, and pdf files. This has enriched their knowledge base and made it more comprehensive and useful for customers.
The AI-powered search feature of Deskhero has been a game-changer for BeverageBox's support team. It uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance search results, making it easier to find relevant information.
Using Deskhero's custom fields and user groups, BeverageBox has been able to categorize tickets more effectively and assign them to the right teams. This has led to faster resolution times and improved customer satisfaction.
By harnessing the power of Deskhero's AI capabilities, BeverageBox has significantly enhanced its helpdesk services and customer experience.
How does Deskhero's AI assist in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This enables quicker responses and efficient management of customer tickets.
How does Deskhero enrich the knowledge base?
Deskhero's AI can automate the creation of knowledge base articles from different formats like word, powerpoint, and pdf files. This enriches the knowledge base, making it more comprehensive and useful for customers.
How does Deskhero's AI-powered search feature work?
Deskhero's search feature is powered by AI that uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance search results. This makes it easier to find relevant information quickly.
* This article provides an example of how a fictive company in the Food and beverage stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
