BrewMaster, known for its unique craft beers, receives a multitude of customer inquiries about their brewing process, ingredients, and availability. Managing these queries was becoming a challenge due to their growing popularity.
BrewMaster decided to implement Deskhero to manage their helpdesk services more efficiently. With Deskhero's kanban board and custom email domains, BrewMaster was able to organize and track tickets effectively, ensuring no query goes unanswered.
Deskhero's advanced AI capabilities proved to be a game-changer for BrewMaster. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This helped BrewMaster's support agents to respond to queries more accurately and quickly, improving customer satisfaction.
The AI-powered comprehensive search bar made it easier for BrewMaster's support agents to find relevant information quickly, enhancing their productivity. The AI also suggested edits and enhancements to the responses based on the context of the query, improving the quality of responses.
By leveraging Deskhero's AI capabilities, BrewMaster has significantly improved the efficiency and effectiveness of their helpdesk services.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. It analyzes this data to understand the context and provide the most relevant response.
How does Deskhero improve the efficiency of helpdesk services?
Deskhero improves efficiency by organizing and tracking tickets, suggesting replies, and enhancing search results. This reduces the time spent on each ticket and improves the quality of responses.
Can Deskhero handle a large volume of tickets?
Yes, Deskhero is designed to handle a large volume of tickets efficiently. It organizes and tracks tickets, making it easier to manage and respond to them in a timely manner.
* This article provides an example of how a fictive company in the Food and Beverage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
