BurgerBlitz has a large customer base with diverse inquiries ranging from menu queries, nutritional information requests, to complaints about services. The company was struggling with managing the volume of tickets and providing timely responses. They decided to implement Deskhero to manage their customer support more efficiently.
With Deskhero's structured data lists and custom fields, BurgerBlitz was able to categorize and prioritize tickets based on urgency and type. This helped in assigning the right personnel to handle specific issues, improving response times and customer satisfaction.
Deskhero's advanced AI capabilities were a game-changer for BurgerBlitz. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature enabled the AI to suggest replies based on past interactions and relevant content, significantly reducing the time spent by support agents on each ticket.
Furthermore, the AI-powered comprehensive search bar made it easier for support agents to find relevant information quickly, enhancing their productivity. The AI also improved the quality of responses by suggesting edits and enhancements based on the context of the query.
Overall, Deskhero's AI capabilities have transformed BurgerBlitz's customer support, making it more efficient and effective.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. It analyzes this data to understand the context and provide the most relevant response.
How does Deskhero improve the efficiency of customer support?
Deskhero improves efficiency by categorizing and prioritizing tickets, suggesting replies, and enhancing search results. This reduces the time spent on each ticket and improves the quality of responses.
Can Deskhero handle a large volume of tickets?
Yes, Deskhero is designed to handle a large volume of tickets efficiently. It categorizes and prioritizes tickets, making it easier to manage and respond to them in a timely manner.
* This article provides an example of how a fictive company in the Food and Beverage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
