FreshFarm prides itself on delivering fresh, organic produce to its customers' doorsteps. However, they were facing challenges in handling customer queries, complaints, and requests effectively due to the high volume of tickets.
They implemented Deskhero to manage their customer service more efficiently. With Deskhero's user groups and ticket management features, FreshFarm was able to categorize tickets based on the nature of the issue and assign them to the appropriate team.
Deskhero's AI capabilities played a pivotal role in enhancing FreshFarm's customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This not only reduced the time spent on each ticket but also improved the quality of responses.
The AI-powered comprehensive search bar allowed FreshFarm's customer service agents to find relevant information quickly, enhancing their productivity. Additionally, the AI suggested edits and enhancements to the responses based on the context of the query, improving the overall customer service experience.
By implementing Deskhero, FreshFarm has significantly improved its customer service efficiency and quality, leading to higher customer satisfaction.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI suggests edits and enhancements to the responses based on the context of the query. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant and accurate response.
How does Deskhero categorize tickets?
Deskhero uses structured data lists and custom fields to categorize tickets based on the nature of the issue. This helps in assigning the right team to handle specific issues.
Can Deskhero handle customer complaints effectively?
Yes, Deskhero is designed to handle all types of customer queries, including complaints. It categorizes and prioritizes tickets, making it easier to manage and respond to them in a timely manner.
* This article provides an example of how a fictive company in the Food and Beverage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
