FoodAid receives numerous inquiries daily about their programs, eligibility criteria, and application processes. To manage these queries, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets and knowledge base articles. This feature has reduced the response time and increased the accuracy of the responses.
FoodAid also uses Deskhero's knowledge base feature, which is enhanced by AI. The AI system automatically generates articles from word, powerpoint, pdf files uploaded by the FoodAid team. These articles are then made available to both the support team and the public, reducing the number of repetitive inquiries.
Deskhero's website scraping feature is used by FoodAid to keep their knowledge base up-to-date. The AI system scrapes relevant information from various sources and updates the knowledge base articles accordingly. This ensures that the information provided to the public is always current and accurate.
The comprehensive search bar powered by AI has improved the user experience on FoodAid's support page. The AI system uses OpenAI Embeddings to enhance search results, making it easier for users to find the information they need.
Finally, FoodAid uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and improved the overall efficiency of their support services.
How does Deskhero's AI system suggest replies to tickets?
Deskhero's AI system analyzes the content of the tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to suggest appropriate responses.
How does Deskhero's AI system update the knowledge base?
The AI system uses website scraping to gather relevant information from various sources and updates the knowledge base articles accordingly.
How does Deskhero's AI system enhance search results?
The AI system uses OpenAI Embeddings to understand the context of the search query and provides more relevant and accurate results.
* This article provides an example of how a fictive company in the Food Assistance Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
