FruitFiesta receives numerous customer queries regarding product availability, shipment status, and quality concerns. They use Deskhero's ticket management feature to handle these queries efficiently. The AI capabilities analyze the tickets using OpenAI Embeddings and categorize them based on their relevance and urgency.
The AI also generates suggested replies to these tickets, leveraging the knowledge base articles, uploaded files, and scraped website data. This not only reduces the response time but also ensures consistent and accurate responses.
FruitFiesta uses Deskhero's kanban board feature to track the progress of customer queries. The AI capabilities enhance this feature by providing predictive insights, helping them manage their resources effectively.
The comprehensive search bar powered by AI provides quick and relevant search results, enhancing the overall user experience. The REST API integration allows seamless interaction with other systems, providing a unified platform for all customer support needs.
Overall, Deskhero's advanced AI capabilities have helped FruitFiesta streamline their customer support process, improve response time, and enhance customer satisfaction.
How does the AI categorize the tickets?
The AI uses OpenAI Embeddings to analyze the content of the tickets and categorizes them based on their relevance and urgency.
How does the AI enhance the kanban board feature?
The AI provides predictive insights on the kanban board, helping the company manage their resources effectively.
How does the AI improve the search results?
The AI uses OpenAI Embeddings to analyze the search query and provides quick and relevant search results.
* This article provides an example of how a fictive company in the Food exporters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
