BulkGrains Inc. receives numerous customer queries daily, ranging from order updates to product information requests. By using Deskhero's AI-powered ticket management system, the company can automatically categorize and prioritize these tickets, significantly reducing the time taken to respond to customer queries.
The company also uses Deskhero's knowledge base feature, which is powered by AI. The system automatically generates articles from previously resolved tickets, uploaded files like policies and manuals, and scraped website data. This serves as a valuable resource for both customers and support agents, reducing the need for repetitive explanations and improving the overall efficiency of the support team.
With Deskhero's AI-enhanced search bar, BulkGrains Inc.'s support agents can quickly find relevant content from the knowledge base, previous tickets, and other resources. This has drastically reduced the time taken to resolve customer queries.
Deskhero's AI capabilities also extend to generating suggested replies. By leveraging OpenAI Embeddings from previous tickets and other resources, the system can suggest potential responses to customer queries. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Overall, by using Deskhero, BulkGrains Inc. has been able to enhance their customer support efficiency, reduce response times, and improve customer satisfaction.
How does Deskhero's AI-powered ticket management system help BulkGrains Inc.?
Deskhero's AI-powered ticket management system helps BulkGrains Inc. by automatically categorizing and prioritizing customer queries, significantly reducing the time taken to respond to them.
What kind of content can be included in the knowledge base?
The knowledge base can include articles generated from previously resolved tickets, uploaded files like policies and manuals, and scraped website data.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses machine learning algorithms to quickly find relevant content from the knowledge base, previous tickets, and other resources.
* This article provides an example of how a fictive company in the Food wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
