FreshProduce Wholesalers receives hundreds of customer queries daily, ranging from order status inquiries to requests for product information. By using Deskhero's AI-powered ticket management system, the company can automatically categorize and prioritize these tickets based on their urgency and relevance. This has significantly reduced the time taken to respond to customer queries.
The company also uses Deskhero's knowledge base feature, which is powered by AI. The system automatically generates articles from previously resolved tickets, uploaded files like policies and manuals, and scraped website data. This provides a rich resource for both customers and support agents, reducing the need for repetitive explanations and improving the overall efficiency of the support team.
With Deskhero's AI-enhanced search bar, FreshProduce Wholesalers' support agents can quickly find relevant content from the knowledge base, previous tickets, and other resources. This has drastically reduced the time taken to resolve customer queries.
Deskhero's AI capabilities also extend to generating suggested replies. By leveraging OpenAI Embeddings from previous tickets and other resources, the system can suggest potential responses to customer queries. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Overall, by using Deskhero, FreshProduce Wholesalers has been able to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI-powered ticket management system uses advanced machine learning algorithms to automatically categorize and prioritize customer queries based on their urgency and relevance.
What kind of content can be included in the knowledge base?
The knowledge base can include articles generated from previously resolved tickets, uploaded files like policies and manuals, and scraped website data.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses machine learning algorithms to quickly find relevant content from the knowledge base, previous tickets, and other resources.
* This article provides an example of how a fictive company in the Food wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
