Dealing with a wide variety of customer queries, BerryBliss uses Deskhero to manage these effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the workload of the support team and improving customer satisfaction.
BerryBliss uses the custom fields feature to categorize tickets based on product type, order status, and other relevant parameters. This helps in prioritizing and resolving tickets more efficiently.
Deskhero's AI also enriches BerryBliss's knowledge base by generating articles from uploaded files like policies, manuals, presentations, and scraped website data. This provides a comprehensive resource for customers and support agents alike.
The comprehensive search bar, powered by OpenAI Embeddings, provides relevant search results, allowing customers to find answers to their queries quickly and easily.
BerryBliss uses the REST API to integrate Deskhero with their existing systems, ensuring a centralized and easily accessible view of all customer data.
How does Deskhero's AI improve the efficiency of our customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to customer queries. This reduces the workload of the support team and improves customer satisfaction.
Can Deskhero's AI generate knowledge base articles from our existing resources?
Yes, Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, presentations, and scraped website data.
How does Deskhero's comprehensive search bar work?
The comprehensive search bar uses OpenAI Embeddings to provide relevant search results based on the user's query. This allows customers to find answers to their queries quickly and easily.
* This article provides an example of how a fictive company in the Foraging for nuts and berries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
