BerryBounty receives a high volume of customer inquiries about the sourcing, nutritional value, and usage of their products. By integrating Deskhero, they are able to manage these inquiries more efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to customer queries. This reduces the time spent by customer support agents on each ticket, improving overall productivity.
With the custom fields feature, BerryBounty categorizes inquiries based on the type of product (nuts or berries), source location, and other relevant factors. This helps in organizing the tickets and makes it easier for the support team to handle them.
Deskhero's AI also enhances BerryBounty's knowledge base. It generates articles from uploaded files like policies, manuals, presentations, and even scraped data from their website. This provides a comprehensive and easily accessible resource for both customers and support agents.
Through the comprehensive search bar, customers can find answers to their queries quickly. The AI uses OpenAI Embeddings to provide relevant search results, reducing the need for direct interaction with the support team.
Finally, BerryBounty uses the REST API to integrate Deskhero with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible.
How does Deskhero's AI improve the efficiency of our customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to customer queries. This reduces the time spent by customer support agents on each ticket, improving overall productivity.
Can Deskhero's AI generate knowledge base articles from our existing resources?
Yes, Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, presentations, and even scraped data from your website.
How does Deskhero's comprehensive search bar work?
The comprehensive search bar uses OpenAI Embeddings to provide relevant search results based on the user's query. This reduces the need for direct interaction with the support team.
* This article provides an example of how a fictive company in the Foraging for nuts and berries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
