NuttyNaturals deals with a diverse range of customer queries, from product information to delivery status. With Deskhero, they are able to manage these queries effectively. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The custom fields feature allows NuttyNaturals to categorize tickets based on various parameters such as product type, order status, and delivery location. This helps in prioritizing and resolving tickets faster.
Deskhero's AI also enriches NuttyNaturals' knowledge base. It generates articles from various sources including uploaded manuals, presentations, and scraped website data. This not only serves as a valuable resource for customers but also aids the support team in resolving queries.
The comprehensive search bar powered by OpenAI Embeddings provides relevant search results, enabling customers to find answers to their queries quickly and reducing the load on the support team.
By using the REST API, NuttyNaturals integrates Deskhero with their existing systems, ensuring a unified view of customer data and interactions.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to customer queries. This significantly reduces the response time and improves the efficiency of your support team.
Can Deskhero's AI generate knowledge base articles from our existing resources?
Yes, Deskhero's AI can generate knowledge base articles from various sources including uploaded manuals, presentations, and scraped website data.
How does Deskhero's comprehensive search bar work?
The comprehensive search bar uses OpenAI Embeddings to provide relevant search results based on the user's query. This enables customers to find answers to their queries quickly and reduces the load on the support team.
* This article provides an example of how a fictive company in the Foraging for nuts and berries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
