CurrencyCloud receives numerous customer queries each day. To manage these effectively, the company uses Deskhero's AI-powered ticket management system. This system automatically categorizes and prioritizes tickets, ensuring that urgent issues are addressed promptly and reducing the workload of the helpdesk team.
Deskhero's AI capabilities also allow CurrencyCloud to generate and update its knowledge base. The AI can process various types of files, including Word documents, PowerPoint presentations, and PDF files, and convert them into knowledge base articles. It can also scrape relevant information from websites to keep the knowledge base current.
Furthermore, CurrencyCloud uses Deskhero's AI to automate responses to common queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI can generate accurate and helpful responses, improving response times and customer satisfaction.
Additionally, Deskhero's AI enhances the search functionality of CurrencyCloud's helpdesk platform. It uses OpenAI Embeddings to generate more relevant search results and suggested replies, making it easier for customers to find the information they need.
Overall, by using Deskhero's AI capabilities, CurrencyCloud has been able to optimize its helpdesk operations, improve customer satisfaction, and increase operational efficiency.
How does Deskhero's AI manage customer tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of the tickets. It then categorizes them based on their topics and prioritizes them based on their urgency.
How does Deskhero's AI generate and update the knowledge base?
Deskhero's AI can process various types of files and convert them into knowledge base articles. It can also scrape relevant information from websites to keep the knowledge base current.
How does Deskhero's AI automate responses to common queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context and content of common queries. It then generates accurate and helpful responses based on this information.
* This article provides an example of how a fictive company in the Foreign exchange services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
