ExchangeWizard deals with a wide range of customer queries daily. To handle these effectively, the company uses Deskhero's AI-powered ticket management system. This system categorizes and prioritizes tickets automatically, ensuring that critical issues are addressed promptly and reducing the workload of the customer support team.
Deskhero's AI capabilities also enable ExchangeWizard to automate responses to common queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI can generate accurate and helpful responses, improving response times and freeing up the support team to handle more complex issues.
Additionally, ExchangeWizard uses Deskhero's AI to keep its knowledge base current and comprehensive. The AI can generate knowledge base articles from various sources, including Word documents, PowerPoint presentations, and PDF files. It can also scrape relevant information from websites to update the knowledge base.
Furthermore, Deskhero's AI enhances the search functionality of ExchangeWizard's support platform. It uses OpenAI Embeddings to generate more relevant search results and suggested replies, improving the overall customer experience.
By leveraging Deskhero's AI capabilities, ExchangeWizard has been able to improve its customer support efficiency and provide a superior customer experience.
How does Deskhero's AI automate responses to common queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context and content of common queries. It then generates accurate and helpful responses based on this information.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI can process various types of files and convert them into knowledge base articles. It can also scrape relevant information from websites to update the knowledge base.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings to generate more relevant search results and suggested replies. This improves the overall customer experience by making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Foreign exchange services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
