TradeGlobe was struggling with a large volume of repetitive customer queries. The company needed a solution that could provide quick and accurate answers to these queries, reducing the workload for their customer support team.
TradeGlobe implemented Deskhero's AI capabilities to create an AI-powered knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then used to create knowledge base articles, which are easily accessible through Deskhero's comprehensive search bar.
The AI-powered knowledge base has significantly improved TradeGlobe's customer support. Customers can now find answers to their queries quickly and accurately, reducing the need for them to contact the customer support team. This has led to improved customer satisfaction and a reduction in the workload for the support team.
Furthermore, Deskhero's custom fields and user groups features have allowed TradeGlobe to personalize the support experience for different types of customers. The company can now provide tailored support for different types of queries, further improving customer satisfaction.
Overall, Deskhero's AI capabilities have transformed TradeGlobe's customer support operations, making them more efficient and customer-friendly.
How does Deskhero's AI create an efficient knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to create knowledge base articles, which are easily accessible through Deskhero's comprehensive search bar.
How does the AI-powered knowledge base improve customer support?
The AI-powered knowledge base provides quick and accurate answers to customer queries, reducing the need for customers to contact the customer support team. This leads to improved customer satisfaction and a reduction in the workload for the support team.
Can Deskhero's AI personalize the support experience for different types of customers?
Yes, Deskhero's AI allows for personalization of the support experience through the use of custom fields and user groups. This enables the company to provide tailored support for different types of queries.
* This article provides an example of how a fictive company in the Foreign Exchange (FX) Trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
