FXMaster was facing challenges in managing the high volume of customer queries and complaints. The company needed a solution that could not only handle the ticket management efficiently but also provide quick and accurate responses to customer queries.
FXMaster implemented Deskhero's advanced AI capabilities to manage their customer support services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
The AI capabilities of Deskhero have significantly improved the efficiency of FXMaster's customer support. The system can now handle a higher volume of tickets and provide quick, accurate responses to customer queries. This has led to improved customer satisfaction and reduced workload for the customer support team.
Moreover, Deskhero's comprehensive search bar and REST API have made it easier for FXMaster's customer support team to find relevant information quickly and integrate the platform with other systems. The custom fields and user groups features have also allowed the company to personalize the support experience for different types of customers.
Overall, Deskhero's advanced AI capabilities have transformed FXMaster's customer support operations, making them more efficient and customer-friendly.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, which improves the speed and accuracy of responses to customer queries.
Can Deskhero's AI handle a high volume of customer queries?
Yes, Deskhero's AI is designed to handle a high volume of customer queries efficiently. It can quickly find relevant information and generate accurate responses, reducing the workload for the customer support team.
How does Deskhero's AI enhance the customer support experience?
Deskhero's AI enhances the customer support experience by providing quick and accurate responses to customer queries. It also allows for personalization of the support experience through the use of custom fields and user groups.
* This article provides an example of how a fictive company in the Foreign Exchange (FX) Trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
