AuditAce receives numerous queries related to audit processes and regulations. They use Deskhero's ticket management system to handle these queries. The advanced AI capabilities of Deskhero analyze the tickets using OpenAI Embeddings, finding patterns and similarities with previous tickets and knowledge base articles.
The AI also analyzes data scraped from AuditAce's website and the uploaded files such as policies, manuals, and presentations. This comprehensive analysis allows the AI to generate suggested replies for the customer support team, helping them respond to queries more quickly and accurately.
AuditAce also uses Deskhero's custom fields feature to categorize the tickets based on the type of query, client, or case. This categorization, along with the AI's pattern recognition, helps in predicting the type of support a client might need in the future.
Deskhero's AI capabilities also enhance the search results. When a client or a team member searches for a specific query on the platform, the AI uses the OpenAI Embeddings to find the most relevant content from the tickets, knowledge base, uploaded files, and the scraped website data.
Overall, Deskhero's AI capabilities have enabled AuditAce to provide faster and more accurate responses to their clients, improving their customer satisfaction and efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets, knowledge base articles, uploaded files, and scraped website data. It identifies patterns and similarities, which it uses to generate suggested replies for the customer support team.
How does Deskhero's AI enhance search results?
When a search is made on the platform, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the tickets, knowledge base, uploaded files, and scraped website data. This ensures that the most accurate and relevant results are shown.
Can Deskhero predict the type of support a client might need in the future?
Yes, by using the custom fields feature to categorize tickets and the AI's ability to identify patterns, Deskhero can help predict the type of support a client might need in the future.
* This article provides an example of how a fictive company in the Forensic Accounting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
