GreenCanopy receives a large number of inquiries daily, ranging from donation processes to specific conservation projects. To manage these inquiries efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in sorting and prioritizing these tickets based on their urgency and relevance.
The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This significantly reduces the response time and increases the accuracy of the responses. The AI also learns from the responses and improves over time, making the system more efficient.
GreenCanopy also uses the custom fields feature to categorize the inquiries. This helps in assigning the tickets to the right team and ensures a faster resolution. The AI capabilities of Deskhero enhance the search results, making it easier for the support team to find relevant information.
The knowledge base of GreenCanopy is extensive, with articles generated from word, powerpoint, and pdf files. Deskhero's AI capabilities help in managing this knowledge base by suggesting relevant articles based on the inquiry. This not only improves the support team's efficiency but also provides a better experience for the customers.
Finally, GreenCanopy uses the REST API of Deskhero to integrate it with their existing systems. This ensures a seamless workflow and allows the organization to leverage the full potential of Deskhero's AI capabilities.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities help in sorting and prioritizing tickets, suggesting replies based on previous tickets and knowledge base articles, and enhancing search results. This reduces the response time and increases the accuracy of the responses.
How does Deskhero manage the knowledge base?
Deskhero uses AI to suggest relevant articles from the knowledge base based on the inquiry. This helps in managing the extensive knowledge base and provides a better experience for the customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with existing systems. This ensures a seamless workflow.
* This article provides an example of how a fictive company in the Forest Conservation & Preservation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
