ForestGuard receives numerous inquiries and requests from supporters and volunteers around the world. To manage these effectively, they use Deskhero's user groups feature to categorize the users and provide personalized support.
The AI capabilities of Deskhero play a crucial role in managing these inquiries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI suggests replies to the inquiries. This not only reduces the workload of the support team but also ensures accurate and timely responses.
ForestGuard has an extensive knowledge base, including policies, manuals, and presentations. Deskhero's AI capabilities help in managing this knowledge base by suggesting relevant content based on the inquiry. This not only improves the efficiency of the support team but also enhances the user experience.
The organization also uses the custom email domains feature of Deskhero to maintain their brand identity. The AI capabilities of Deskhero enhance the search results, making it easier for the support team to find relevant information.
Finally, ForestGuard uses Deskhero's REST API to integrate it with their existing systems. This ensures a seamless workflow and allows the organization to leverage the full potential of Deskhero's AI capabilities.
How does Deskhero's AI capabilities help in managing inquiries?
Deskhero's AI capabilities help in managing inquiries by suggesting replies based on previous tickets and knowledge base articles. This reduces the workload of the support team and ensures accurate and timely responses.
How does Deskhero manage the knowledge base?
Deskhero uses AI to suggest relevant content from the knowledge base based on the inquiry. This helps in managing the extensive knowledge base and enhances the user experience.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with existing systems. This ensures a seamless workflow.
* This article provides an example of how a fictive company in the Forest Conservation & Preservation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
