TimberTech receives a high volume of customer queries related to their logging services, equipment, and safety protocols. With Deskhero, they can easily manage these tickets and prioritize them based on urgency and importance. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies, reducing the response time significantly.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results. This feature allows TimberTech's support team to quickly find relevant information and resolve customer issues more efficiently.
Deskhero's AI capabilities also extend to generating knowledge base articles from various file formats like Word, PowerPoint, and PDF files. This feature enables TimberTech to keep their knowledge base updated with the latest information from their manuals and policies, enhancing the overall customer support experience.
Furthermore, Deskhero's website scraping feature allows TimberTech to gather and analyze data from various online sources. This data is used to improve the AI's understanding of the context and provide more accurate responses to customer queries.
Overall, Deskhero's advanced AI capabilities have transformed TimberTech's customer support services, making them more efficient and customer-friendly.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI analyzes the content of the tickets and suggests relevant replies based on the analysis. It also prioritizes the tickets based on urgency and importance.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results, allowing the support team to find relevant information quickly.
How does Deskhero's AI use website scraping data?
The AI uses the data gathered from website scraping to improve its understanding of the context and provide more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Forest Logging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
