ForestGuard regularly deals with a large number of customer queries related to their logging services and safety measures. With Deskhero, they can efficiently manage these queries and provide timely responses. The AI capabilities of Deskhero analyze the content of the queries and suggest relevant replies, reducing the response time considerably.
The AI also uses OpenAI Embeddings from previous queries and knowledge base articles to enhance search results. This feature allows ForestGuard's helpdesk team to quickly find relevant information and resolve customer issues more effectively.
Deskhero's AI capabilities also help in generating knowledge base articles from various file formats like Word, PowerPoint, and PDF files. This feature enables ForestGuard to keep their knowledge base updated with the latest information from their manuals and policies, improving the overall helpdesk experience.
Moreover, Deskhero's website scraping feature allows ForestGuard to gather and analyze data from various online sources. This data is used to improve the AI's understanding of the context and provide more accurate responses to customer queries.
Overall, Deskhero's advanced AI capabilities have revolutionized ForestGuard's helpdesk services, making them more efficient and customer-centric.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyzes the content of the queries and suggests relevant replies based on the analysis. It also helps in managing and prioritizing the queries efficiently.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from previous queries and knowledge base articles to enhance search results, allowing the helpdesk team to find relevant information quickly.
How does Deskhero's AI use website scraping data?
The AI uses the data gathered from website scraping to improve its understanding of the context and provide more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Forest Logging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
