ForestGuard Ltd. receives a wide range of queries from their clients. Deskhero's ticket management system allows them to efficiently manage these queries. The AI capabilities of Deskhero use OpenAI embeddings from previous tickets to suggest replies, thereby reducing the time taken to respond to queries.
The knowledge base feature of Deskhero has enabled ForestGuard to create a comprehensive self-help portal for their clients. The AI capabilities of Deskhero generate articles from various sources like policies, manuals, and presentations, reducing the number of repeat queries and enhancing client satisfaction.
ForestGuard uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. The AI capabilities of Deskhero enhance the search results, making it easier for clients to find the information they need.
Deskhero's custom fields and user groups features allow ForestGuard to provide personalized support services. The AI capabilities of Deskhero use OpenAI embeddings to understand the specific needs of each client group and provide tailored solutions.
ForestGuard has integrated their existing systems with Deskhero using its REST API. This ensures seamless data flow and improves efficiency. The advanced AI capabilities of Deskhero have revolutionized ForestGuard's helpdesk services, making them more efficient and customer-centric.
How does Deskhero's AI capabilities reduce the number of repeat queries?
Deskhero's AI capabilities generate knowledge base articles from various sources like policies, manuals, and presentations. This provides clients with the information they need, reducing the number of repeat queries.
How does Deskhero's AI capabilities provide tailored solutions?
Deskhero's AI capabilities use OpenAI embeddings to understand the specific needs of each client group. This understanding is used to provide tailored solutions that meet the needs of different clients.
How does Deskhero's AI capabilities improve service efficiency?
Deskhero's AI capabilities use OpenAI embeddings from previous tickets to suggest replies, reducing the time taken to respond to queries. This improves service efficiency.
* This article provides an example of how a fictive company in the Forest Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
