TreeSustain Co. receives numerous queries from clients about their sustainable forest management services. With the help of Deskhero's ticket management system, they are able to categorize and prioritize these queries effectively. The AI capability of Deskhero uses OpenAI embeddings from previous tickets to suggest replies, reducing the response time.
The knowledge base feature of Deskhero has been instrumental in creating a self-help portal for TreeSustain's clients. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations. This has reduced the number of repeat queries and improved client satisfaction.
TreeSustain also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. The AI capabilities of Deskhero enhance the search results, making it easier for clients to find the information they need.
Deskhero's custom fields and user groups features have allowed TreeSustain to personalize their support services according to the needs of different clients. The AI capabilities of Deskhero use OpenAI embeddings to understand the specific requirements of each client group and provide tailored solutions.
Finally, the REST API of Deskhero has enabled TreeSustain to integrate their existing systems with Deskhero, ensuring seamless data flow and improved efficiency. The advanced AI capabilities of Deskhero have transformed TreeSustain's customer support services, making them more efficient and customer-friendly.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI embeddings from previous tickets to suggest replies. This reduces the time taken to formulate responses, thereby improving response time.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities use OpenAI embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for clients to find the information they need.
How does Deskhero's AI capabilities help in providing tailored solutions?
Deskhero's AI capabilities use OpenAI embeddings to understand the specific requirements of each client group. This understanding is used to provide tailored solutions that meet the needs of different clients.
* This article provides an example of how a fictive company in the Forest Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
