ForestFlora Inc. has a vast customer base ranging from individual gardeners to large landscaping companies. The company receives hundreds of customer queries daily, ranging from plant care instructions to order status updates. Managing these queries manually was not only time-consuming but also led to delayed responses.
With Deskhero, ForestFlora Inc. was able to automate their helpdesk services. The platform's advanced AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped in generating suggested replies to customer queries, significantly reducing the response time.
Deskhero's comprehensive search bar further enhanced the customer experience. The AI-powered search provided customers with relevant content from the knowledge base, reducing the need for direct interaction with the support team for common queries.
Moreover, the platform's REST API allowed ForestFlora Inc. to integrate Deskhero with their existing systems, providing a seamless experience for both the support team and customers. The custom fields and structured data lists helped in organizing customer queries, making it easier for the support team to prioritize and manage tickets.
Overall, Deskhero's AI capabilities have transformed ForestFlora Inc.'s customer support, improving efficiency and customer satisfaction.
How has Deskhero improved response times?
Deskhero's AI capabilities generate suggested replies to customer queries based on previous tickets, knowledge base articles, and other resources. This automation significantly reduces the time taken to respond to customer queries.
How does the AI-powered search enhance customer experience?
The AI-powered search provides customers with relevant content from the knowledge base, reducing the need for direct interaction with the support team for common queries. This leads to quicker resolution of issues and enhances customer experience.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, providing a seamless experience for both the support team and customers.
* This article provides an example of how a fictive company in the Forest nursery and gathering of forest products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
