TimberTech Ltd. deals with a wide range of forest products, serving a diverse clientele. The company was struggling with managing customer queries and complaints efficiently due to the volume and complexity of the issues raised.
Implementing Deskhero revolutionized TimberTech Ltd.'s customer support. The platform's AI capabilities, leveraging OpenAI Embeddings from previous tickets and knowledge base articles, generated suggested replies to customer queries. This not only improved response times but also ensured consistency in the quality of responses.
The kanban board feature of Deskhero provided a visual overview of all ongoing customer interactions, helping the support team to prioritize and manage tickets effectively. The user groups feature allowed the company to categorize their support team based on expertise, ensuring that complex queries were directed to the appropriate personnel.
Deskhero's custom email domains feature enabled TimberTech Ltd. to maintain their brand identity in all customer interactions. The website scraping feature further enhanced the AI's ability to provide relevant responses by including the latest information from the company's website.
By utilizing Deskhero's advanced AI capabilities, TimberTech Ltd. has significantly improved their customer support efficiency and quality, leading to increased customer satisfaction.
How does Deskhero ensure consistency in responses?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles. This ensures that the responses are consistent and adhere to the company's standards.
How does the kanban board feature help in managing tickets?
The kanban board provides a visual overview of all ongoing customer interactions. This helps the support team to prioritize and manage tickets effectively.
How does the website scraping feature enhance the AI's responses?
The website scraping feature includes the latest information from the company's website in the AI's knowledge base. This ensures that the AI's responses are up-to-date and relevant.
* This article provides an example of how a fictive company in the Forest nursery and gathering of forest products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
