ForestGuard Advisors has a vast knowledge base consisting of articles, manuals, and presentations. However, managing this information and making it easily accessible to their support team was a challenge. They chose Deskhero for its advanced AI capabilities and knowledge base management tools.
Deskhero's AI system uses OpenAI Embeddings from the knowledge base and other uploaded files to enhance search results. This makes it easier for ForestGuard's support team to find the information they need to assist their clients.
The AI system also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to update the knowledge base.
Furthermore, ForestGuard uses Deskhero's website scraping feature to gather information from relevant websites and add it to their knowledge base. The AI system then uses this data to improve search results and generate suggested replies.
By leveraging Deskhero's AI capabilities, ForestGuard Advisors has been able to manage their knowledge base more efficiently, provide faster and more accurate support to their clients, and keep their knowledge base up-to-date with minimal effort.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings from the knowledge base and other uploaded files to find relevant content. This content is then used to enhance the search results.
How does Deskhero generate knowledge base articles from files?
Deskhero's AI system can extract information from Word, PowerPoint, and PDF files and use it to generate knowledge base articles. This reduces the time and effort required to update the knowledge base.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to gather information from relevant websites and add it to your knowledge base. The AI system can then use this data to improve search results and generate suggested replies.
* This article provides an example of how a fictive company in the Forestry Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
