GreenCanopy Consulting often receives a high volume of client inquiries and requests for consultation. Managing these requests manually was time-consuming and prone to errors. They turned to Deskhero to automate their ticket management process and improve their response times.
With Deskhero's AI capabilities, GreenCanopy was able to leverage the OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. The AI system uses this information to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's comprehensive search bar also proved invaluable. It uses the same AI technology to enhance search results, making it easier for GreenCanopy's support team to find the information they need to resolve tickets quickly and accurately.
Additionally, GreenCanopy used Deskhero's REST API to integrate the platform with their existing systems, further streamlining their operations. The custom fields and user groups features also allowed them to tailor the platform to their specific needs.
Overall, Deskhero's advanced AI capabilities have enabled GreenCanopy Consulting to improve their customer support efficiency, reduce response times, and provide more accurate information to their clients.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar uses advanced AI technology to enhance search results. It can search through tickets, knowledge base articles, and uploaded files to find the most relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero has a REST API that allows it to be integrated with your existing systems.
* This article provides an example of how a fictive company in the Forestry Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
