SteelCraft Ltd. uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has enabled the company to create a comprehensive and easily accessible knowledge base, which has significantly improved their customer service.
The company also uses the AI-powered comprehensive search bar to quickly find relevant content from the knowledge base. This feature has made it easier for the support team to provide accurate responses to customer queries, thereby improving their efficiency and customer satisfaction.
Furthermore, SteelCraft Ltd. uses Deskhero's website scraping feature to gather additional information from various online sources. The AI then uses this data to enhance the knowledge base and provide more accurate and detailed responses to customer queries.
Through the REST API, the company has been able to integrate Deskhero with their existing systems, allowing them to manage their knowledge base more efficiently.
Overall, Deskhero's advanced AI capabilities have enabled SteelCraft Ltd. to provide superior customer service, leading to increased customer retention and business growth.
How has Deskhero improved SteelCraft Ltd.'s knowledge base management?
Deskhero's AI capabilities have enabled SteelCraft Ltd. to generate knowledge base articles from various file types and enhance the knowledge base with data gathered from various online sources. This has significantly improved the company's knowledge base management.
How does SteelCraft Ltd. use Deskhero's website scraping feature?
SteelCraft Ltd. uses Deskhero's website scraping feature to gather additional information from various online sources. The AI then uses this data to enhance the knowledge base and provide more accurate and detailed responses to customer queries.
What benefits has SteelCraft Ltd. gained from integrating Deskhero with their existing systems?
By integrating Deskhero with their existing systems through the REST API, SteelCraft Ltd. has been able to manage their knowledge base more efficiently.
* This article provides an example of how a fictive company in the Forge welding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
