IronWorks Corp. uses Deskhero's AI capabilities to analyze previous tickets and generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction and loyalty.
The company also uses the AI-powered comprehensive search bar to quickly find relevant content from the tickets. This feature has made it easier for the support team to access the right information at the right time, thereby improving their efficiency and customer service.
Furthermore, IronWorks Corp. uses Deskhero's website scraping feature to gather additional information from various online sources. The AI then uses this data to enhance the tickets and provide more accurate responses to customer queries.
Through the REST API, the company has been able to integrate Deskhero with their existing systems, allowing them to manage their tickets more efficiently.
Overall, Deskhero's advanced AI capabilities have enabled IronWorks Corp. to provide efficient customer support, leading to increased customer retention and business growth.
How has Deskhero improved IronWorks Corp.'s ticket management?
Deskhero's AI capabilities have enabled IronWorks Corp. to analyze previous tickets and generate suggested replies, thereby reducing the time taken to respond to customer queries. The AI-powered comprehensive search bar and website scraping feature have also improved the efficiency of their ticket management.
How does IronWorks Corp. use Deskhero's website scraping feature?
IronWorks Corp. uses Deskhero's website scraping feature to gather additional information from various online sources. The AI then uses this data to enhance the tickets and provide more accurate responses to customer queries.
What benefits has IronWorks Corp. gained from integrating Deskhero with their existing systems?
By integrating Deskhero with their existing systems through the REST API, IronWorks Corp. has been able to manage their tickets more efficiently.
* This article provides an example of how a fictive company in the Forge welding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
