ForgeMaster Inc. uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, increasing customer satisfaction and loyalty.
The company also utilizes the AI-powered comprehensive search bar to quickly find relevant content from the vast amount of data available in their system. This feature has made it easier for the support team to access the right information at the right time, thereby improving their efficiency.
Furthermore, ForgeMaster Inc. uses Deskhero's website scraping feature to gather relevant information from various online sources. The AI then uses this data to enhance search results and provide more accurate responses to customer queries.
Through the REST API, the company has been able to integrate Deskhero with their existing systems, further enhancing the efficiency of their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled ForgeMaster Inc. to provide superior customer support, leading to increased customer retention and business growth.
How has Deskhero improved ForgeMaster Inc.'s customer support services?
Deskhero's AI capabilities have enabled ForgeMaster Inc. to provide faster and more accurate responses to customer queries, thereby improving customer satisfaction and loyalty.
How does ForgeMaster Inc. use Deskhero's website scraping feature?
ForgeMaster Inc. uses Deskhero's website scraping feature to gather relevant information from various online sources. The AI then uses this data to enhance search results and provide more accurate responses to customer queries.
What benefits has ForgeMaster Inc. gained from integrating Deskhero with their existing systems?
By integrating Deskhero with their existing systems through the REST API, ForgeMaster Inc. has been able to enhance the efficiency of their customer support services.
* This article provides an example of how a fictive company in the Forge welding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
