LiftEase Rentals receives a high volume of customer support tickets daily. They use Deskhero's ticket management feature to organize these tickets, making it easier for the support team to handle them.
Deskhero's AI capabilities allow LiftEase Rentals to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
Using Deskhero's custom fields, LiftEase Rentals can categorize tickets based on their nature, such as 'Technical Support', 'Billing', or 'General Inquiry'. This helps in assigning tickets to the appropriate team members, ensuring faster resolution times.
LiftEase Rentals also uses Deskhero's comprehensive search bar to quickly find relevant information from the knowledge base, previous tickets, or other resources. This feature, combined with the AI-enhanced search results, ensures that the support team always has the necessary information at their disposal.
By integrating Deskhero with their existing systems using the REST API, LiftEase Rentals ensures seamless data exchange and improved operational efficiency.
How does Deskhero's AI capabilities help in managing support tickets?
Deskhero's AI capabilities leverage OpenAI Embeddings from various resources to find relevant content and generate suggested replies. This helps in reducing the time taken to respond to tickets and improves the quality of responses.
Can we categorize tickets using Deskhero?
Yes, Deskhero provides custom fields that you can use to categorize tickets based on their nature. This helps in assigning tickets to the appropriate team members, ensuring faster resolution times.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Forklift Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
