LiftMaster Rentals receives hundreds of customer queries daily, ranging from rental inquiries to technical issues. To manage this, they use Deskhero's ticket management feature, which organizes all customer requests into a structured data list. This allows the customer support team to prioritize and handle tickets efficiently.
With Deskhero's advanced AI capabilities, LiftMaster Rentals can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This information is used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries and enhances the quality of responses.
Deskhero's custom fields feature allows LiftMaster Rentals to categorize tickets based on the type of request, such as 'Technical Issue', 'Rental Inquiry', or 'Billing Query'. This helps in assigning tickets to the right department, ensuring quicker resolution times.
Using Deskhero's comprehensive search bar, the customer support team can quickly find relevant information from the knowledge base, previous tickets, or uploaded files. This feature, combined with the AI-enhanced search results, ensures that the team has all the necessary information at their fingertips.
Finally, LiftMaster Rentals uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and improved efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This reduces the time taken to draft responses and enhances the quality of replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems for seamless data exchange.
How does Deskhero help in managing customer queries?
Deskhero provides a ticket management feature that organizes all customer requests into a structured data list. You can also use custom fields to categorize tickets, helping you assign them to the right department for quicker resolution.
* This article provides an example of how a fictive company in the Forklift Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
